• Commonly asked questions »
• Add Users to your account »
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• Ordering FAQ »

General Setup Documents

• Quick Start Guide » For initial set-up and configuration of the Intel® Hybrid Cloud server and management software.
• Network Port Configuration »
• Password Guide »
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• User Guide » Contains the various features available for configuring and managing the Intel Hybrid Cloud server (including remote management of firewall, data backup and virtual appliances).
• Server Manager Download » Intel^® Hybrid Cloud server manager provides remote and local access for a variety of management functions.
• Release Notes » The release notes contain information that is specific to each the software release (for the Intel Hybrid Cloud platform).

BDR Setup Documents

• BDR Appliance Quick Start Guide
• BDR License Guides
• BDR Appliance User Guide

Server Setup & Activation Assistance

• Prework Requirements » Complete the prework activities before your Server Setup Appointment.

• Intel AppUp^® SMB Service Store » Download appliances and applications for your Intel Hybrid Cloud servers.
• Appliances Default Password List »
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• Important Appliance Integration Notes » The software appliance user guides include important integration notes. Follow the instructions provided in the user guides before installing or using the appliances on the Intel^® Hybrid Cloud server.

• Usage Reporting – Issue Troubleshooting »
• VMLC agent service – Troubleshooting »
• Management Portal Patch » Select the “Patch” link from the menu on the left.

• Technical FAQ » Answers for Frequently Asked Questions
• Troubleshooting Topics and Knowledge Center »
• Troubleshooting Guide » Provides contexts, scenarios and symptoms to help you determine the root cause and effectively identify the appropriate solution.
• Hardware Warranty information »
• Software Support Information »
• Technical Contact Information »
• Intel^® Hybrid Cloud platform - support page »
• Intel® Profile Center » Manage your user account (e.g. change your password, change your email address, etc.).

• Billing & Payment Model »
• Understanding Your Software Invoice »
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